Container delivery information

Delivery/Collection Guidelines Information

• All deliveries/collections are quoted externally to your premises (i.e. not inside the building).
• Our delivery/collection time-frame is 7 am to 7 pm as standard (unless there are unforeseen circumstances, for example, driver sickness, weather, traffic/delays…).
• Ensure your area is level and has a hard-standing capacity and ensure the location is free from drains or fire exits.
• It is the customer’s responsibility to ensure the site/delivery location is accessible and suitable for HGV deliveries.
• Our vehicles offload strictly off the side only, ie not from the front or rear. Please ensure there is enough access.
• You must advise us if the container has to be lifted over buildings, walls, or any obstructions before your place your order so our haulier is aware.
• In all circumstances, if we are unable to deliver/collect due to your site conditions not being suitable and we have to abort the delivery/collection, an aborted charge will be applicable. This is the full delivery cost plus 50% of the return fee.
• All deliveries/collections are made on a best-efforts basis.
• You must ensure a suitably responsible representative is on-site to meet the vehicle driver.
• A signature acceptance to confirm that the unit is in the correct position, the doors operate correctly, padlocks work (if supplied) and there are no defects with the equipment will be required.
• You must ensure that you are satisfied with the container(s) you have ordered, as above, before the delivery/collection driver leaves your site and before your signature acceptance.
• Repositioning after delivery will incur an additional charge.
• Due to health & safety regulations,  our wagons will not leave hard standing ground. Containers can be delivered onto grass, but it is the customer’s liability should any damage occur, a damage disclaimer may be required.
• All deliveries are at ground level only unless otherwise mutually agreed.
• We do not offer timed deliveries/collections as standard i.e delivery could be any time throughout the day as stated above. Should you require a timed delivery/collection please advise and we will quote accordingly.
• Estimated time of arrival can be ascertained the working day before the scheduled delivery date from approximately 4 pm – all ETA’s are subject to traffic and external factors i.e not guaranteed. Please note, it is the customers responsibility to contact us for their ETA.
• Should you need to cancel or postpone your delivery/collection we require 72 working hours written notice. Failure to adhere will result in being charged your full delivery/collection cost plus 50% of the return journey.
• As standard, if you are having 2 x 20ft shipping containers delivered they will be on an artic vehicle. If you do require a wagon and drag, for any delivery/collection, you must inform us before ordering otherwise we will deliver/collect the containers on an artic vehicle.

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