24/7 technical support for rental storage containers

Should you have any major issues with any non-temperature controlled containers on hire from Containers 4 Sale UK Ltd, please contact our head office within normal working hours Monday to Friday on 01708 558999. This also applies to replacement padlocks.

Please note, our emergency call-out line, which operates outside of normal working hours, is only for refrigerated containers, that are out of set temperature range.

Temperature controlled rental containers, call-out procedures/customer’s responsibilities

Before contacting our 24-hour support line, customers must:

  • Ensure the power supply to the unit is fully functional.
  • Check the container at least 3 times a day to ensure the temperature reading is remaining constant. You must keep a record of this.
  • Ensure customer’s cargo is allowing sufficient airflow around the container’s interior.
  • Ensure your product is placed in the container at a similar temperature to the containers set point eg: no ambient temperature product is to be placed in our containers – they are holding units not blast or rapid freezers.
  • If your container is not working as expected then you must call our support line immediately.

Find out more about our Refrigerated Containers Get a quote

White Thermoking refrigerated container

We will ask you the following questions:

  • What is the current temperature?
  • What was the last recorded temperature and when?
  • When was the container last at the correct temperature?
  • Have you probed the cargo and when?
  • Are the lights working?
  • Is there any ice build-up anywhere internally or externally on the container?
  • Is the container fully loaded?
  • Have the doors been left open for long periods?
  • What temperature was your product when placed inside the container?

After establishing the above and if necessary we will dispatch an engineer who will endeavour to attend as soon as possible.

Please be advised, should there be an erroneous call out, for example, the problem is the way you have loaded the container, it was in defrost or issues caused by ice build-up or your power supply, the cost will be added to the customer’s account and charged accordingly. The customer is responsible for ensuring its contents against any loss or third-party claims relating to the use of these containers, as Containers 4 Sale UK Ltd accepts no responsibility for any loss or consequential loss whatsoever, caused by the failure of monitoring the container or genuine machinery faults.

Internal lighting is deemed as consumable therefore we suggest you call your electrician.

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Exceptional Support Services

At Containers 4 Sale UK Ltd, we take a great deal of pride in the professionalism we offer all of our customers who seek technical assistance from us. Of course, the nature of technical support varies a great deal depending on what the containers are used for. However, we’ll always do our very best to keep your container up and running no matter what sort of problem you might face. Phone us at any time and we will respond accordingly.

Get a quote Enquire today or call us 01708 558999

White Thermoking refrigerated container

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Get in touch with us today by using the contact form or calling us so we can help you today!

Decades of
experience within the
container industry

Whether you require technical support for a refrigerated container, would like to enquire about our site survey service or want a container to match your corporate colours, we can help. Every service we provide is tailored to individual requirements and handled in a no-nonsense, straightforward manner.

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